Online Tech Support
Welcome to your one-stop hub for Fusion resources.Â
From step-by-step manuals to troubleshooting guides and system diagrams, you’ll find clear, easy-to-follow information to help you get the job done quickly. Most questions can be resolved right here, explore our online tools – support has never been simpler.
Fusion Fire Panels
AU 5000
Help Sheets:
- Help Sheet 101 – How to Download, Upload the AU5000 system configuration (ISSUE JUNE 2025 V0.1)
- Help Sheet 102 – How to Upgrade AU5000 panel firmware (ISSUE JUNE 2025 V0.1)
- Help Sheet 103 – How to Retrieve level-3 password (ISSUE JUNE 2025 V0.1)
- Help Sheet 104 – How to Setup addressable heat detector in AxisAU config tool (ISSUE JUNE 2025 V0.1)
- Help Sheet 105 – Fusion Digital Addressable Alarm Devices (ISSUE JUNE 2025 V0.1)
- Help Sheet 107 – How to Put the AU5000 panel into walk test mode (ISSUE JUNE 2025 V0.1)
- Help Sheet 108 – How to Enter the next service due date (ISSUE JUNE 2025 V0.1)
- Help Sheet 109 – How to Mitigate false alarms via AU5000 (ISSUE JUNE 2025 V0.1)
- Help Sheet 110 – How to Check the system integrity via AU5000 (ISSUE JUNE 2025 V0.1)
- Help Sheet 112 – How to separate elements in multi detector in AxisAU config tool
- Help Sheet 113 – How to apply delay time on a point detector
- Help Sheet 114 – How to Retrieve Password For Graphicsvia AU5000 (ISSUE JUNE 2025 V0.1)
- Help Sheet 115 – Installing the Panel Network Card (ISSUE JUNE 2025 V0.1)
- Help Sheet 116 – Configuration and Programming (ISSUE JUNE 2025 V0.1)
Fusion LDA - ONE500
Help Sheets:
- Help Sheet 501 – How to Export Device Configuration (ISSUE JULY 2025 V0.1)
- Help Sheet 502 – How to Calibrate Speaker Line (ISSUE JULY 2025 V0.1)
- Help Sheet 503 – How to Enable Speaker Line Monitoring (ISSUE JULY 2025 V0.1)
- Help Sheet 504 – How to Set Date and Time (ISSUE JULY 2025 V0.1)
- Help Sheet 505 – How to View Fault Log (ISSUE JULY 2025 V0.1)
- Help Sheet 506 – How to Change FLT contact output configuration (ISSUE JULY 2025 V0.1)Â
- Help Sheet 507 – How to Extract System Logs (ISSUE JULY 2025 V0.1)
Wireless
Taurus
Help Sheets:
- FF_Help Sheet 201 – How to download log or generate report from Taurus translator (ISSUE 2026 V0.1).pdf
- FF_Help Sheet 202 – How to download config from Taurus translator (ISSUE 2026 V0.1).pdf
- FF_Help Sheet 203 – How to put a Taurus device into various modes (ISSUE 2026 V0.1).pdf
- FF_Help Sheet 204 – How to replace a device via Taurus translator (ISSUE 2026 V0.1).pdf
- FF_Help Sheet 205- Taurex Shortcuts for Moving Devices (ISSUE 2026 V0.1).pdf
Diagram:
Survey Kit:
Fusion
Fusion Vigil EWS
Help Sheets & Information:
- Help Sheet 301 – How to adjust Cascade delay time via BVRD2M Router (ISSUE JUNE 2025 V0.1)
- Help Sheet 302 – How to Adjust output volume levels via BVRD2M (ISSUE JUNE 2025 V0.1)
- Help Sheet 303 – How to Adjust audio input EQ via BVRD2M (ISSUE JUNE 2025 V0.1)
- Help Sheet 304 – How toAdjust DVA message time via BVRD2M (ISSUE JUNE 2025 V0.1)
- Help Sheet 305 – How to Calibration Instruction – SPEC3864 for Grade 3 (ISSUE JUNE 2025 V0.1)
- Help Sheet 306 – How to Calibration Instruction via BV3ADIM_S for Grade 1 (ISSUE JUNE 2025 V0.1)
- Help Sheet 307 – How to Calibration Instruction via BVRDADC for Grade 1 (ISSUE JUNE 2025 V0.1)
- Help Sheet 308 – How to manually set off and cancel Emergency DVA messages in selected zonesÂ
- Responding to a Fire Alarm Condition_combined FDCIE & EWCIE_2023
WIP-20
Fusion Forms & Warranty
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- (EIS)WIP 16 Way Switch Card Label [click to download]
- AU-5000 FDCIE – Responding to a Fire Alarm [click to download]
- AU5000 Labels Rev9 Internal CertMark WA [click to download]
- AU5000 Labels Rev9 Internal CertMark [click to download]
- AU5000 Labels Rev9 with EWS in Manual & Disabled [click to download]
- LBL001 AUP-543 Fans 1 to 11 with Master [click to download]
- LBL002 AUP-543 Fans 12 to 23 [click to download]
- LBL003 AUP-543 Fans 24 to 35 [click to download]
- LBL003 AUP-543 Fans 36 to 47 [click to download]
- LBL003 AUP-543 Fans 48 to 59 [click to download]
- Responding to a Fire Alarm Condition_combined FDCIE & EWCIE [click to download]
Fusion Training
Data Sheets
Detection-Panels
- AU 5000 – 1-2 Loop Mini [click to download]
- AU 5000 1-4 Loop Extended CIE [click to download]
- AU 5000 19″ Rack CIE [click to download]
- AU-5000 1-4 Loop Standard CIE [click to download]
Gas-Panels
- AU 5000M-EX Addressable Gas Panel [click to download]
- AUEX-3001 Special Hazard Control & Indicating Equipment [click to download]
- FMIC-404-LCS Addressable Local Control Station (for Gas Suppression Systems) [click to download]
EWIS grade 1
- Amplifiers[click to download]
- DSP Networking – VIGIL [click to download]
- Monitoring DC Line – VIGIL [click to download]
- Power Supplies [click to download]
- Remote Diagnostics – VIGIL [click to download]
- Router BVRD2M – VIGIL – Certified to AS4428.16 [click to download]
- Router BVRD2M4 – VIGIL Certified to AS4428.16[click to download]
- Slave Routers BVRD2S/LT – VIGIL Certified to AS4428.16[click to download]
- Voice Alarm VIGIL2 Amplifiers – The BV050Q[click to download]
- Voice Alarm VIGIL2 Amplifiers – The BV125D[click to download]
- Voice Alarm VIGIL2 Amplifiers – The BV225[click to download]
Graphics
Peripheral Panel Equipment
- 16-Way Switch & LED Card[click to download]
- 2-Way Programmable Relay Card[click to download]
- 50-Way Network I/O Card[click to download]
- Commander[click to download]
- Conventional 8 Zone Monitor Card MXP-536[click to download]
- ipGateway[click to download]
- Loop Driver Card[click to download]
- Network Card MXP-203 MXP-509[click to download]
- Pager Interface MXP-547[click to download]
- Programmable 4-Way Relay Card MXP-507[click to download]
Mimics
Detectors
- Conventional FT Heat Detector – FWC3500/B (FormerlyS3500/B) [click to download]
- Conventional ROR Heat Detector FWC3500 (Formerly S1000) [click to download]
- Conventional Smoke Detector FWC1000 (Formerly S1000) [click to download]
- Digital Manual Call Point [click to download]
- DDH/UG-5-AFR Duct Detector [click to download]
- Digital Manual Call Point [click to download]
- Fireray 5000 Beam Detector [click to download]
- Fireray One Beam Detector [click to download]
- FWCMB-R Univeral Detector Base [click to download]
- FWHTX Digital Heat Detector[click to download]
- FWOHX Multi-Criteria & Multi-Sensor Detector[click to download]
- FWOPX Digital Smoke Detector[click to download]
- Silicon Gasket[click to download]
- Thermal Probe Detector[click to download]
- Weatherproof Heat Detector[click to download]
Speakers, Sounders & Sounder Bases
- Ceiling Mount VAD[click to download]
- Digital Addressable Synchronised Sounder Base[click to download]
- FWCBE1002 Conventional VAD[click to download]
- FWCWS Sounder & CWSV Sounder & VAD[click to download]
- FWS2AMB Sub Address (Slave) Sounder Base[click to download]
- FWSMB Addressable Sounder Base[click to download]
- FWSV2MB Sub Address (Slave) Sounder Bases & VAD’s[click to download]
- Wall Mount VAD[click to download]
Modules
- FMCZ-100 Conventional Zone Module[click to download]
- FMIC 404 Local Control Station[click to download]
- FWWSM Sounder / VAD Module[click to download]
- Mini Input & Output Modules[click to download]
- Multi Way Input & Output Modules[click to download]
- Standard Input & Output Modules[click to download]
Ancillaries
- AS7240.4 Power Supply Equipment[click to download]
- Concealed Space Mounting Bracket[click to download]
- Conventional Call Points[click to download]
- Fusion Access[click to download]
- FWPU Device Programming Unit[click to download]
- MDH-003 Door Holder[click to download]
- MDH-1350 Door Holder[click to download]
- Remote Indicator[click to download]
- Silicon Gasket[click to download]
- WHCP-BBR WEATHERPROOF CALL POINT HOUSING (RED)[click to download]
Detection
- FRCP Wireless Manual Call Point[click to download]
- FRHT Wireless Thermal Detector[click to download]
- FRME Range Expander[click to download]
- FRMEC Conventional Expander[click to download]
- FRMT Translator / Transmitter[click to download]
- FROH Wireless Multi-Criteria & Multi-Sensor Detector[click to download]
- FROP Wireless Dual Optical Smoke Detector[click to download]
Modules
Sounders & VADs
- TITANUS FUSION Standard and SILENT Version[click to download]
- TITANUS MICROSENS Aspirating Smoke Detector (Standard Version)[click to download]
- TITANUS MICROSENS Cold Storage Version[click to download]
- TITANUS MICROSENS Cold Storage Version with Pre-Alarm[click to download]
- TITANUS MICROSENS ROOM·IDENT Version[click to download]
- TITANUS MICROSENS ROOM·IDENT Version with Pre-alarm[click to download]
- TITANUS MICROSENS Standard Version with Pre-alarm[click to download]
- TITANUS PROSENS / net Cold Storage Version TP-3-F[click to download]
- TITANUS PROSENS / net Cold Storage Version TP-4-F[click to download]
- TITANUS PROSENS / net Cold Storage Version TP-5-F[click to download]
- TITANUS PROSENS / net Standard and SILENT Version TP-3(-SL)[click to download]
- TITANUS PROSENS / net Standard and SILENT Version TP-5(-SL)[click to download]
- TITANUS PROSENS Cold Storage Version[click to download]
- TITANUS PROSENS Standard and SILENT Version[click to download]
- TITANUS TOPSENS Cold Storage Version[click to download]
- TITANUS TOPSENS Standard and SILENT Version[click to download]
- Addressable Beacon[click to download]
- SG-200 Sagittarius Wireless Multi Criteria Detector[click to download]
- SG-350 Sagittarius Wireless Heat Detector[click to download]
- SG100 Wireless Photoelectric Smoke Detector[click to download]
- SGCP100 Sagittarius Wireless Call Point[click to download]
- SGMC200 Sagittarius Wireless Output Module[click to download]
- SGMI200 Sagittarius Wireless Input Module[click to download]
- SGRBS100 Wireles Sounder Base[click to download]
- SGRS100 Wireless Wall Sounder[click to download]
- SGVA200 Sagittarius Wireless Translator Module[click to download]
- SGWE100 Sagittarius Wireless Expander[click to download]
- Slave Sounder Base[click to download]
- Vega Loop Powered Sounder Base – VBLS100
[click to download] - Vega Multi Criteria Detector – V-200
[click to download] - Vega Smoke Detector – V-100
[click to download] - Vega Thermal Detector – V-350
[click to download] - VW2W100 Sagittarius Wireless Translator Module
[click to download]
Help Sheets
- AS1668 Fan & Damper Programming [click to download]
- AU 5000 Manual [click to download]
- AUEX-3001 RSI Install and User Manual [click to download]
- FDCIE Graphics Manual [click to download]
- PC-Net-005 – Graphics Software [click to download]
- Taurus User ManualL20-TAUEX-0001_REV_P [click to download]
- WIP programming [click to download]
- Quick Start Guide_0044-033-01 [click to download]
- User Guide_0044-034-01 [click to download]
